Troubleshooting

Check this first!

Editable templates will ONLY work in Adobe Reader on a laptop/computer and not in any other program (or on your mobile device) so please check this first!

Opening templates in programs other than Adobe Reader is the biggest cause of font & printing issues! 

The latest version of Adobe Reader is called Adobe Acrobat Reader DC and you can download it to your computer/laptop for FREE here: https://get.adobe.com/reader/

If you open your template in the default PDF viewer on a Mac (called Preview) your fonts will look irregular and will be spaced incorrectly.

Mac users need to open templates in Adobe Reader only!

Follow my easy step-by-step instructions for specific help.

If you open your template in the default PDF viewer on Windows OR in the Adobe Reader APP your fonts will look irregular and/or you will not be able to enter your own text.

Templates need to be opened in the full desktop Adobe Reader program only!

Follow my easy step-by-step instructions for specific help. 

Editable templates won’t work on a mobile device.

Please download your file to your desktop or laptop computer and open using the full Adobe Reader program.

You can download Adobe Reader for FREE here: https://get.adobe.com/reader/

Downloading your template

Immediately after your payment has completed, you will automatically be returned to my Thank You page. DO NOT close your browser until you see my Thank You page!  Your download links will be listed on that page.

You will also receive an email shortly after purchase with your receipt number and a copy of the download links.

An account is also automatically created for you during checkout so you can access your downloads from Your Account page at any time.

For Personalized file, Once your party details were received! You'll get your files within one business day (usualy less)

Opening your template

If you are being asked for a password you are trying to open your template in the wrong program. Please check which program you are using and open your file in Adobe Reader only.

You will not need a password to open the template in Adobe Reader. 

You can download Adobe Reader for FREE here: https://get.adobe.com/reader/

It’s likely you are trying to open a ZIP file directly in Adobe Reader. ZIP files cannot be opened in Adobe Reader – they need to be unzipped first.

To do this you on a PC you will need to have a program like WINZIP or WINRAR to unzip your files. On a Mac you can double click on the ZIP file and it will unzip automatically. Once your file is unzipped, navigate to your unzipped folder and from there you can open the individual template pages in Adobe Reader.

Please see here for more help on how to unzip: www.wikihow.com/Unzip-a-File.

Personalizing or editing your template

You don’t need to pay or buy a subscription to edit, print or save my templates!

When editing, do not use the “Edit PDF” option on the right-hand side of the Adobe Reader screen or you will be asked to sign up to an Adobe subscription or to upgrade to the Pro (paid) version.

To edit my templates, simply highlight my sample text and just start typing in your own words.

Please see this screenshot for help

 

If you do not see the same fonts as in my photos, you have opened your template in the wrong program or in your internet browser. Editable templates will only work in Adobe Reader

Download a fresh copy of your template and make sure to open it in Adobe Reader only.

You can download Adobe Reader for FREE here: https://get.adobe.com/reader/

This most often happens if you open your template on a mobile device or using an App. Editable templates will not work in an App or on a mobile device.

Download your file to your desktop or laptop computer and open using the full Adobe Reader program.

You can download Adobe Reader for your computer/laptop for FREE here: https://get.adobe.com/reader/

If your personalized text has disappeared (until you click on the empty text field and it appears again like magic), you have saved your template in Preview (the default PDF viewer on a Mac computer). Opening and saving editable templates in Preview corrupts them.

Download a fresh copy of your file and make sure to open it in Adobe Reader only. 

You can download Adobe Reader for FREE here: https://get.adobe.com/reader/

This most often happens if you open your template on a mobile device or using an App. Editable templates will not work in an App or on a mobile device.

Download your file to your desktop or laptop computer and open using the full Adobe Reader program.

You can download Adobe Reader for your computer/laptop for FREE here: https://get.adobe.com/reader/

Simply highlight the text you want to make bigger or smaller, press Control+E (or Command+E on a Mac) to bring up the Text Properties Toolbar, and change the size of your text on the Toolbar. 

Note that some text fields (usually those with a single line) will automatically resize your text to fit the available space – you cannot manually change the text size in these fields.

This happens for 2 reasons:

  1. If you have opened your template in a program other than Adobe Reader (or in your Internet Browser).  My files will only work in Adobe Reader so please check this first!
  2. The text field you are trying to edit may be an “Auto-Fit Field” where any text you enter will automatically resize to fit the space (usually a single line text field).  You cannot manually change the text size in these fields.

Some my templates are formatted to auto-fill with the same info into each text field on the page to save you having to re-type the same information more than once. 

If you need this autofill feature turned off, please contact me using the form at the bottom of this page so I can send you an amended file. 

If you see a little + sign in the bottom right of your text, it means that your text size is too big. You will need to reduce the text size from the toolbar.

Also check that you don’t have any unwanted extra returns/enters after your text. 

This occurs when you have a computer with a Touch-enabled screen and are typing with the keyboard (instead of typing directly on the touch screen).

To stop this message simply toggle the Touch mode of your computer to OFF by clicking the hand/pointing-finger icon at the top of the file. 

Saving your template

You don’t need to pay or buy a subscription to edit, print or save my templates!

When saving, do not use the “Export PDF” option on the right-hand side of the Adobe Reader screen or you will be asked to sign up to an Adobe subscription or to upgrade to the Pro (paid) version.

To save my templates, just use the Menu options “File” > “Save As…”

When saving, do not use the “Export PDF” option on the right-hand side of the Adobe Reader screen or you will be asked to sign up to an Adobe subscription or to upgrade to the Pro (paid) version.

To save my templates, just use the Menu options “File” > “Save As…”

Printing – at home

All my templates can be printed on US Letter 8.5×11 inch (or A4) size paper, 5x7 inch and 4x6 inch size paper.

If you need to print your template on a photo paper or at a photo lab, your invitation will need to be converted to a a JPG Format.

Just follow the steps below: Use the link below to convert your PDF file to JPEG file ( choose single image file)

smallpdf.com/pdf-to-jpg

1/Upload your pdf file

2/Choose convert entire page

3/Downlaod the zip file and unzipp it and you'll get your JPEG file

Unfortunately, if the color of your template is not printing as you expected, this is likely a printer issue – my templates do not change from order to order. Here is a checklist of things to try to correct your color output: 

  1. Firstly check that you are printing from ADOBE READER only! Printing from other programs (such as Preview the default PDF viewer on a Mac) will often result in strange colors!
  2. Make sure to check the level of ink in your ink cartridges.
  3. Ensure that you have selected the best quality print settings in the Print Dialog Box (not draft settings).
  4. Try selecting the “Print as Image” checkbox (found by clicking on the Advanced button in the Adobe Reader Print Dialog Box –  see this screenshot for help in locating this option).  Selecting this can help with color correction on some printers.

Your printer may be having issues parsing the file – please select the “Print as Image” checkbox (found by clicking on the Advanced button in the Adobe Reader Print Dialog Box – see this screenshot for help in locating this option).  

Selecting will change how your printer parses the file.

Please adjust the print settings in the Adobe Reader print dialog box to “Actual Size” under the Page Handling & Size option.

Selecting this option should ensure your designs print out at the correct size. 

Unless specified in the listing description, my templates aren’t formatted to print on any kind of pre-formatted or pre-cut label paper.

If you wish to print on label paper, please choose the full-sheet (full-page) sticker/label paper and cut out the designs after printing. 

Printing – at a copy shop

Online uploaders do not work with my editable files. Fonts will often revert back to standard fonts using these uploaders.  

You will need to  convert your PDF file to  a JPG Format.

Just follow the steps below: Use the link below to convert your PDF file to JPEG file ( choose single image file)

smallpdf.com/pdf-to-jpg

1/Upload your pdf file

2/Choose convert entire page

3/Downlaod the zip file and unzipp it and you'll get your JPEG file

All my templates are designed to print at home, or at a copy shop (which are generally the places that use Adobe Reader to print).

Professional printers or typesetters may encounter issues depending on the program they use to print the files – they will only work in Adobe Reader. Some copy shops that do not use Adobe Reader may also have problems printing.

You will need to  convert your PDF file to  a JPG Format.

Just follow the steps below: Use the link below to convert your PDF file to JPEG file ( choose single image file)

smallpdf.com/pdf-to-jpg

1/Upload your pdf file

2/Choose convert entire page

3/Downlaod the zip file and unzipp it and you'll get your JPEG file

My invitation templates are editable PDF files, not JPG (or photo) files.

If you need to print as a photo at a photo lab, your template will need to be converted to a JPG file.

Just follow the steps below: Use the link below to convert your PDF file to JPEG file ( choose single image file)

smallpdf.com/pdf-to-jpg

1/Upload your pdf file

2/Choose convert entire page

3/Downlaod the zip file and unzipp it and you'll get your JPEG file

If you want to send individual pages out for printing, I recommend that you download the ZIP files of Individual Pages (this is the last download link you receive).

Once you unzip this file you will find all the pages of your collection saved as individual files. You can then personalize & send out just the pages you need.

You can resave each page with a new name as many times as you need too.

My templates are locked and will only be able to be printed at their original size and not at a larger size.

If you wish to print your template at a larger size, please contact me for a quote to enlarge it for you.

Emailing and Social Media

If you wish to upload your invitation to Social Media, please follow the steps below: Use the link below to convert your PDF file to JPEG file ( choose single image file)

smallpdf.com/pdf-to-jpg

1/Upload your pdf file

2/Choose convert entire page

3/Downlaod the zip file and unzipp it and you'll get your JPEG file

To email out your invitation, you have to convert your file to JPEG Format

Please follow the steps below: Use the link below to convert your PDF file to JPEG file ( choose single image file)

smallpdf.com/pdf-to-jpg

1/Upload your pdf file

2/Choose convert entire page

3/Downlaod the zip file and unzipp it and you'll get your JPEG file

Banner / Bunting Help

My banners are designed so that you can print off any message that you like.

They come on (usually) one single page which can be edited and printed multiple times to create custom messages. You print off (or save) the “H” and “A” and then type over those letters with the next letters in your message and reprint the page (or resave the page with a new name), and so-on.

On another hand, you can convert your PDF file to JPEG file each time.

Use the link below to convert your PDF file to JPEG file ( choose single image file)

smallpdf.com/pdf-to-jpg

1/Upload your pdf file

2/Choose convert entire page

3/Downlaod the zip file and unzipp it and you'll get your JPEG file

Running to Issues or Have a Questions?

Fill in this form with your question and I will reply as soon as possible.

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